Privacy Policy

2.1 Introduction

The Logistics Guys Pty Ltd (“TLG”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.  

2.2 Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, contact number, email address, billing address.
• Shipping Information: Pickup and delivery addresses, descriptions of goods, and contact information for the recipient.
• Payment Information: Credit card or other payment details.
• Device and Usage Data: IP address, browser type, device information, and website usage data.
  
  

2.3 How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To fulfill your service requests, including booking, tracking, and delivering your shipments.
• Customer Communication: To communicate with you about your shipments, billing, and other relevant matters.
• Improving Our Services: To analyse usage patterns and improve our services.
• Marketing and Promotions: To send you marketing materials and promotional offers, provided you have opted-in to receive such communications.
• Compliance and Legal Requirements: To comply with legal obligations, such as tax laws and regulatory requirements.
  
  

2.4 Sharing Your Information

We may share your personal information with:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as carriers, warehouses, and payment processors.  
• Legal Authorities: We may disclose your information to law enforcement agencies or other government authorities if required by law or to protect our rights.
  
  

2.5 Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:  

• Encryption: We use encryption technology to protect sensitive information, such as credit card details.
• Secure Data Storage: We store your personal information on secure servers with access controls.
• Regular Security Reviews: We conduct regular security reviews to identify and address potential vulnerabilities.
  
  

2.6 Your Rights

You have the right to:

• Access: Access your personal information held by us.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Erasure: Request the deletion of your personal information, subject to legal obligations.
• Restriction: Request the restriction of processing your personal information.
• Data Portability: Request the transfer of your personal information to another data controller.
• Object: Object to the processing of your personal information.
• Withdraw Consent: Withdraw your consent to the processing of your personal information.
  
  

2.7 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by directly contacting you.
  

2.8 Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 04 8739 4612